Automated Voice Response System

Rock Island County Circuit Clerk SealThe Automated Voice Response System service is offered in both English and Spanish 24 hours a day, 7 days a week.

If you have an active child support case with the Department of Healthcare and Family Services (HFS), you can receive the following information from the Automated Voice Response System (AVRS):

  • Information regarding payments processed by HFS.
    • Note: If you receive your child support checks from the State Disbursement Unit (SDU), you can choose to be transferred to the SDU or you can call 877-225-7077 directly to obtain payment information.
  • Account Balance Information.
  • Income Withholding Information.
  • Appointment Information.
  • Tax Refund or Other Offsets.
  • Instructions on how to change your name and/or address.

General information on the following:

  • What to expect when you go to a hearing regarding child support.
  • Explanation of process for modification of a child support order.
  • Information regarding the income withholding process.

To access your specific case information, you will need your Social Security number and the date of birth of a child in the case.

If you do not have an active child support case with the department and would like one, a customer service representative will be able to answer your questions and take your application. Please call 800-447-4278, between 8 am and 4:30 pm, Monday through Friday except on state holidays.

Disclaimer: Circuit Court Clerk staff are prohibited from providing legal advice.